About us

Our name is pronounced Om-buds-man, it’s alright if you mispronounce it, everyone does.

Ombudsman are mandated by the Federal Older Americans Act and the Older Californian’s Act, to investigate and resolve complaints regarding care in long-term care facilities. Residents living in long-term care facilities have certain rights that are guaranteed by federal and state regulations. The Ombudsman Program is a confidential program advocating to protect and promote these rights and to empower residents to be self-advocates. Through public education, the Ombudsman Program seeks to promote a better understanding of the long-term care system. In sum, the Ombudsman Program provides information, confidential advocacy, and assistance to resolve concerns regarding the quality of care in long-term care facilities. Our services are free and confidential.

Our staff and volunteers maintain a presence in each of our 66 long-term care facilities throughout our five county area (Lassen, Modoc, Shasta, Siskiyou & Trinity) on a monthly and sometimes weekly basis, ensuring residents and families have confidential Ombudsman access.

What we do

  • Advocate for & safeguard resident’s rights
  • Investigate & resolve complaints on behalf of residents in long-term care facilities
  • Educate residents and their families
    • Facility information
    • Placement issues
    • Admission Agreements
    • Level of care
  • Educate & train facility staff
    • Elder Abuse
    • Mandated Reporting
    • Ombudsman services
    • Restraint reduction
    • Anti-psychotic medications
  • Provide long-term care placement information
  • Witnessing Advanced Health Care Directives in Skilled Nursing Facilities
  • Assist with Medi-Cal/Medicare concerns
  • Present to community groups